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Terms and Conditions

  1. Detailed description of services
    Tuningi Safari Lodge (Pty) Ltd. is a business in the travel industry that offers luxury accommodation.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 24 – 48 hours and delivery confirmed by way of email.
  3. Refunds Policy
    The provision of services by Tuningi Safari Lodge is subject to availability. In cases of cancellation, Tuningi Safari Lodge will refund the client in full within 30 days, should the client cancel outside of the stipulated cancellation period of their booking. Cancellation of bookings by the client will attract the applicable cancellation fee:  Our cancellation policy is as follows: 45–30 days – 50% of full amount. 30–15 days – 75% of full amount. 14 days or less – 100% of full amount. Peak Season Terms and Conditions: 20 December until 5 January. All Bookings over Christmas and New Year’s Eve can only be secured once a 25% non-refundable deposit has been paid.
  4. Customer Privacy policy
    Tuningi Safari Lodge (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Tuningi Safari Lodge (Pty) Ltd. bank account, the details of which will be provided on request.
  6. Card acquiring and security
    Card transactions will be acquired for Tuningi Safari Lodge (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Tuningi Safari Lodge (Pty) Ltd. separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Tuningi Safari Lodge (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of services.
  10. Country of domicile
    This website is governed by the laws of South Africa and Tuningi Safari Lodge (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Tuningi Safari Lodge, PO Box 325, Randburg, 2125.
  11. Variation
    Tuningi Safari Lodge (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Tuningi Safari Lodge (Pty) Ltd. (private company) based in South Africa trading as Tuningi Safari Lodge and with registration number 2001/027037/07 and Louis Johannes Kruger (Director).

    Company Physical Address:     Block A, 363 Surrey Avenue, Ferndale, Randburg, 2125, South Africa
    Email: reservations@tuningi.co.za
    Telephone: +27 (0)11 781 5384